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•
Gift Wrap
• Stroller Rentals
• Wheelchair Loans
• Free Auto Aid and Assistance
• Pen Centre Retail Employment Opportunities
• Mall Walk Program
• Tourism Information
• Accessibility
• Family Needs
• Security
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| Gift
Cards |
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|
Pen Centre
Gift Cards are available in any denomination from $10 to
$500. They are the perfect gift for those hard-to-buy-for
people on your gift list. Pen Gift Cards are redeemable at
most of the Pen Centre's 180 stores and services.
Click
here to buy Pen Centre Gift Cards on-line. |
|
| Gift
Wrap |
| •
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Our gift-wrapping
specialists will turn paper, ribbons and bows into a work
of art at prices ranging from $3 to $10.50. |
|
| Stroller
Rentals |
| •
|
The
Pen Centre provides self-serve Smarte
Carte children’s strollers at
the shopping centre. They are located
in the corridor between Arlies and Laura.
Children’s footprints on the floor
will help our customers find their way
to the strollers from Customer Service.
The rental charge is $5.00 for a single
and $6.00 for a double stroller with
a $1.00 refund dispensed by the Stroller
Management Unit when each stroller is
returned. Cash or credit cards are accepted.
A portion of all stroller rentals are
donated to the Tender Wishes Foundation,
an organization that grants wishes to
children in the Niagara Region who suffer
from a potentially life-threatening
illness. |
|
| Wheelchair
Loans |
| •
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For our
customer’s convenience, we offer free wheelchairs loans |
|
| Free
Auto Aid and Assistance |
| •
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We will
gladly offer you free car boosting assistance, help you find
your car or help change a flat tire. |
|
| Pen
Centre Retail Employment Opportunities |
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|
Check out
Pen Centre employment opportunities |
|
| Mall
Walk Program |
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Join the
Pen Centre Mall Walking Club and receive free gifts, a logbook
to track your distance walked, a savings card and attend
our annual free breakfast meeting. |
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| Tourism
Information |
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We provide
an official tourism information rack at Customer Service
containing brochures and literature about Niagara’s
premiere tourism destinations. |
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| Accessibility |
| • |
The Pen Centre is fully
accessible for customers using wheelchairs or walkers including
washrooms located behind the Food Court |
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Call us
ahead if you need assistance to and from your car or means
of transportation |
| • |
The Pen Centre provides
numerous reserved handicapped parking spots close to all
mall entrances. |
| • |
We provide complimentary
wheelchair loans at our Customer Service Centre |
|
| Family
Needs |
| • |
The Pen
Centre has a special interest in assisting families with
their special needs. Family change rooms are located behind
the Food Court |
| • |
Beside the family change
room is the Mother’s Nursing Room, a comfortable, peaceful
environment removed from the hustle and bustle of the busy
mall. Enjoy a beautiful wall mural, completed by Lincoln
artist, Brian Romagnoli. |
| • |
For your convenience,
the Pen Centre provides family washrooms, and bottle warming
facilities. |
|
Security
To
contact Pen Centre Security
Security Office:
905- 704-4167
24-hour Emergency Hotline: 905-641-1198
or by email: mreid@20vic.com
|
The
Pen Centre provides a safe and enjoyable shopping environment.
We maintain a fulltime Security Department, 24 hours a
day, 365 days a year. Uniformed, licensed and radio equipped
officers are there for your assistance and can be contacted
through Customer Service in the New Bay Court. All services
provided are free of charge including |
| • |
Locating
lost vehicles |
| • |
Providing first aid
for sudden illnesses or injuries including the administration
of first aid, CPR and automated external defibrillator |
| • |
Locating lost children |
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Operating a lost and
found department for property found at the Pen Centre |
| • |
Ensuring our customer’s
safety |
| • |
Providing battery
boosts |
| • |
Assistance in locating
lost vehicles |
| • |
Monitoring the closed-circuit
security camera system which observes the interior and exterior
of the mall |
|
Mall
Rules and Regulations:
In order to provide for an enjoyable, safe environment for
all, the security department enforces the following mall
rules and regulations: |
| 1. |
No smoking
within the mall. |
| 2. |
No Loitering (which
includes sitting in the Food Court/cinemas for extended periods
of time with no food or drink or movie tickets) |
| 3. |
Any behaviour which
may interfere with the enjoyment of the facilities for other
patrons and tenants (i.e.: running, horseplay, fighting,
using profanities, skateboarding, rollerblading, or unsafe
bicycle operation) |
| 4. |
Distribution of flyers
or other literature, or solicitation of products or services
without written permission of Mall Management |
| 5. |
Congregating in large
groups so as to interfere with mall traffic |
| 6. |
Using mall property
such as tables, chairs, trash containers, etc. for other
than their intended use |
| 7. |
Playing of radios or
other audio devices without prior authorization from Mall
Management |
| 8. |
Wearing of gang colours
or paraphernalia; including bandanas, and wearing of inappropriate
clothing or slogans |
| 9. |
Taking of photographs
or videotaping without permission from Mall Management |
| 10. |
Being in restricted
areas of the mall (i.e.: back corridors) without prior permission
from Mall Management |
| 11. |
Leaving vehicles overnight
without permission of Management or Security |
| 12. |
Any act that violates
Municipal, Provincial, or Federal Laws |
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