About the Security Service
The role
of the Security Service at Pen Centre is to provide a safe and
enjoyable environment for the shopping public at the largest
shopping destination in the Niagara Region. The Pen Centre maintains
a staff of 17 uniformed Security, 2 uniformed Supervisors, and
a Security Manager. The security department patrols the Pen
Centre 24 hours a day, 365 days a year while providing an increased
presence during the busier times of the week and year. In the
event that you require the assistance of the Security Service,
Security staff can be contacted through the Customer Service
desk located in the new Bay Court. Uniformed, licensed, and
radio equipped male and female Security staff patrol the mall,
providing security presence and offering assistance as required.
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Security Services Available: |
| The Security
Service is available to assist mall patrons and tenants in many
ways, including but not limited to: |
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Assisting patrons
with location of vehicles |
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Providing first aid for any
injuries or illnesses. Our security staff are trained in CPR, First
Aid and use of on-site defibrillators |
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Locating lost children |
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Operating a lost and found
property program for items found at the Pen Centre |
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Ensuring personal safety
through escorts and constant, uniformed patrols using a marked
security vehicle |
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Providing battery boosts;
security can assist you in directing all other vehicle problems
to a tow truck company |
Security Duties:
In addition to patrolling the shopping floor, our Security Service
also patrol the mall parking lots and outer perimeter in a marked
Security Vehicle, as well as on marked bicycles during the summer
months. These patrols serve to deter crime, identify suspicious behaviour
and to assist shoppers in these outer areas of the Shopping Centre.
There is also a Security dispatcher working at all times during mall
hours, who is responsible for monitoring the advanced closed circuit
camera system which observes the interior and exterior of the mall,
as well as answering all incoming telephone calls for Security assistance.
Calls for assistance are dispatched to the appropriate Security personnel
who are trained to deal with any situations that may arise. Our Security
Service act as an important link with the Niagara Regional Police
Service and other emergency services that may be required at the
Pen Centre.
First Aid and CPR:
In order to further protect visitors to the Pen Centre, the Centre
acquired two Automated External Defibrillators (AED’s) and
all members of the Security Service, as well as Administration and
Operations staff are trained in the use of these life-saving cardiac
devices. All Security and Operations personnel are also trained in
first aid and CPR.
Make Yourself Comfortable:
More than ever, the Pen Centre is striving to provide our shoppers
with a safe and comfortable shopping environment for your enjoyment.
The mall management asks that you take a moment to become familiar
with our policies.
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Pen Centre Safety
and Security Policies
Employment:
Are you interested in working as a member of the Pen Centre Security
Service? If so, please submit a resume and cover letter, specifying
if you desire part-time or full-time hours, to the security office
located on the lower level beside La Senza. Resumes are accepted
on a continuous basis, with interviews held as positions become available.
Security experience and post-secondary education (particularly in
Law and Security or Police Foundations) is preferred but, not required.
Contact
us:
To
contact Pen Centre Security:
Security Office: 905.704.4167
24-hour Emergency Hotline: 905.641.1198
or by email:
mreid@20vic.com
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